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UX Website Audits

UNDERSTAND YOUR WEBSITES USERS & YOUR PATH TO SUCCESS WITH A UX AUDIT
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UNIQUE UX WEBSITE AUDITS

Our UX audit reveals not just ‘what’ your users experience, but the crucial ‘why’, paving the way for strategic, user-centered improvements. Turn users into loyal customers, and unlock your websites potential.

FRAMEWORK

The Credo framework has been formulated to bring together 3 distinct, yet overlapping elements. These elements are combined to gain a deep insight into how users are acting on your website. Once you know this, you will know how you to make more money.

Integrative Elements

Quantifiable Analytics Data

Visual User Behaviour Data

User
Psychology

UX Audits Tailorable to budget

Our UX audits range from £2,500 – £5,000. Depending on the size and complexity of the website.

However, we do our best to work with you to come up with a tailored version of the audit to suit your budget.

Sonal Keay
This Is Silk
Founder

I was impressed that the CRO analysis had been compiled in such a way that it could be passed onto developers / website technicians, as a ‘to do’ list.

Claire Ransom
Lazy Flora
Founder and CEO

Robert has such a deep and detailed knowledge of what it takes to make a website convert well. But more than that, he’s a lovely human and has brilliant people skills.

THE UX AUDIT PROCESS

01. UX AUDIT

It can be difficult to know what data should be viewed to build a picture of how users are behaving on your website.

We provide a comprehensive and easily understood expert evaluation which was used by one of our clients to increase conversion rate from 2.20% to 3.63%.

02. Discuss

After every UX audit there is the opportunity to discuss the report findings with us.

We are more than happy to answer any questions you have about the audit and to explain how we can support you moving forward.

03. Decide On Ongoing Support

Deciding to come onboard gives us the opportunity to produce a strategic roadmap. This roadmap is specific to your website and based on the findings of your UX audit.

Once the roadmap is agreed upon, we set to work on the next task that is going to improve your conversion rate.

a credo UX audit pulls together everything you need to know

Comprehensive written report

INTERPRETATION OF ANALYTICS DATA

USER BEHAVIOUR PSYCHOLOGY

USER ENGAGEMENT SCROLL MAPS

USER ENGAGEMENT CLICK MAPS

AI EYE
TRACKING

USER
RECORDINGS

FOLLOW UP
SESSION

OPTIONAL ONGOING SUPPORT

Take the first step to a better performing website today

    UX AUDIT FAQs

    A UX audit identifies potential usability issues and suggests improvements. It’s an invaluable tool for understanding user behaviour and making data-driven decisions to enhance user experience.

    A UX audit helps you understand how your users interact with your product, identify any obstacles they might face, and offer actionable recommendations for improvement. This can lead to increased user satisfaction, reduced churn, and improved conversion rates.

    A UX audit involves several steps, such as gathering and analyzing data, mapping user journeys, conducting heuristic evaluations, and user testing. The process can vary based on your website’s specific needs.

    The duration of a UX audit depends on the size and complexity of your website. Every UX audit is specific to your company’s requirements.

    However, sometimes SEO can mean copy is modified in such a way that it harms user engagement, reducing the chance of conversion. This means that more traffic is coming to your site, but you are actually making less money.

    The best way to ensure your website is performing optimally is to choose SEO and CRO agencies that are happy to work together to achieve the best possible outcome for you. At Credo we actually prefer to work with everyone else you have helping you with your site. We believe the best results come out of collaboration.

    The primary outcome of a UX audit is a list of usability issues and actionable recommendations for improving user experience. It often includes insights into user behaviour, interaction patterns, and potential roadblocks on the user journey.

    The frequency of UX audits can vary based on factors like the pace of your product updates, user feedback, and business goals. However, a general rule of thumb is to conduct an audit at least twice yearly.

    Absolutely. A well-executed UX audit can identify usability issues that may be hindering conversions. By implementing the recommended changes, you can enhance the user experience and potentially significantly increase conversion rates.

    The cost of a UX audit depends on several factors, including the size of your website and your business goals. Get in touch to discuss a bespoke UX audit for your website.